Guarantees

THIS GUARANTEE APPLIES TO ALL GOODS WHICH WE, RENAISSANCE WINDOW SYSTEMS LIMITED (COMPANY NUMBER 6561003), SUPPLY (SUBJECT TO THE EXCLUSIONS BELOW) FOR INSTALLATION ON THE UK MAINLAND.

1. Interpretation

When the following words with capital letters are used in this Guarantee, this is what they will mean:

Goods means the goods which we supply to the Purchaser;

Owner means the owner of the Goods as at the time that this Guarantee is sought to be enforced;

Purchaser means the person who purchase the goods from us (whether, for example a business such as a builder, or a homeowner).

References to Guarantee Period mean the period starting from:

(a) If we delivered the Goods to the Purchaser, the date that the Goods were delivered or deemed delivered to the Purchaser;

(b) If the Purchaser collected the Goods from us, the date the Purchaser collected the Goods; or

(c) If we installed the Goods, the date that we completed their installation.

2. Weather

This Guarantee shall not apply to Goods that are installed in areas where chemical/salt-based atmospheric corrosion could be a contributing factor in the accelerated degradation of components.

Suitability of installation location is another key factor that can affect the warranty of the Goods supplied. Whilst our Goods are weather

tested against external elements, not all Goods are suitable for installation in all locations around the UK.

3. Guarantee

We guarantee that the various components of the Goods as specified in the table below will not suffer the corresponding types of damage listed under the heading “Coverage & Limitations”, subject to the limitations specified under the same heading, and the terms and exclusions set out in this Guarantee.

The Owner must notify us in writing of any defects in the Goods within 28 days of discovery of the defect, by emailing sales@renaissance-systems. co.uk, quoting the order number relating to the original purchase of the Goods.

The Owner is not entitled to claim under this Guarantee if any one or more of the following apply:

(a) the maintenance specified in this Guarantee is not carried out in respect of the Goods;

(b) the Goods are used and/or installed in a location where weather and/or the environmental conditions are outside of the UK mainland parameters that the Goods have been tested to; (c) the Goods are being used for a purpose which is not recommended by us or UK building codes and practices;

(d) the Goods and/or associated Services (e.g. installation) have not been paid for in full;

(e) the Owner does not provide the job number when a claim is submitted under this Guarantee;

(f) the Goods have been installed outside of the UK mainland (including the Isle of Wight, Isle of Man, Northern Ireland, the Channel Islands or the northern highlands of Scotland).

(g) the Goods have been installed in areas where chemical / salt-based atmospheric corrosion could be a contributing factor in the accelerated degradation of metal components.

Renaissance’s liability under this Guarantee shall be to repair or replace the relevant component of the Goods, or to refund the price of such defective components, as it decides in its sole discretion. In no circumstances shall Rebaissance’s liability under this Guarantee exceed the replacement value of the defective part of the Goods.

The Purchaser, and their successors in title to the Goods, shall be entitled to enforce the provisions of this Guarantee, subject to their compliance with the provisions of this Guarantee.

Subject as expressly provided in this Guarantee, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent possible.

If we are called out to the site that the Goods are installed at and there is no defect with the Goods or the defect has been caused by misuse or due to poor installation, we reserve the right to charge the Owner a call out fee.

4. Exclusions

The Guarantee does not apply to any defect in the Goods arising from:

(a) fair wear and tear;

(b) accidental damage (including glass breakage) wilful damage, abnormal storage or working conditions, or negligence by the Purchaser, Owner or by any third party;

(c) misuse, neglect, lack of maintenance or from causes beyond our control (such as fire, flooding, criminal damage etc);

(d) internal condensation caused by excess moisture in the domestic environment or external condensation which can occur in certain climatic conditions (for more information please see the GGF Condensation Guide available on our website);

(e) weathering or other influences in excess of normal natural conditions whether known, unknown or not anticipated at the time of sale of the Goods;

(f) mechanical abrasion;

(g) penetration of insects, misting or mould growth;

(h) incorrect installation;

(i) the Purchaser’s, Owner’s or any third party’s failure to follow the oral or written instructions we provided as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(j) any alteration or repair by the Purchaser, Owner or by a third party who is not one of our authorised repairers;

(k) any specification provided by the Purchaser;

(l) acts of God; and

(m) any other exclusions specified elsewhere in this Guarantee.

This Guarantee should be retained and kept in a safe place for future reference.

Please note windows and doors are often delivered with a protective film (tape) to protect them during delivery, handling, and from debris during the installation. The protective film must be removed immediately upon completion of installation. If the film is left on the product for an extended period of time and is exposed to the heat of the sun, the film will essentially “melt” on to your window and door profiles and will be very difficult to remove and there is a high risk of damage to the window and door finish.